These details are visible to your customers from WhatsApp. When you add a WhatsApp channel in Admin Center, you can include business profile details for your account. When the channel connects successfully, a Channel added message appears. Use a name that makes it easy to identify the channel in the Channels list.Īdding the channel may take up to 5 minutes as Zendesk works to set up hosting for your new number.
#Your whatsapp number account can be verification
If the number is dimmed and marked (pending) you will need to complete your Facebook Business Manager’s verification and wait for the phone number display name to be approved. From the drop-down in the Admin Center channel configuration, select the number you’d like to activate and click Next.When you've finished the set-up flow, click Done.If the business account you selected already has a phone number you want to use, click Cancel to skip this part. If you don't already have a phone number set up, add a phone number and verify it. See Editing your WhatsApp business profile for the type of information you need to provide in the profile. If you need to set up more numbers, create another business account. A WhatsApp business account can hold up to 250 phone numbers. You can select an existing business account or create a new one. Select the business account you want to share with Zendesk. You can select an existing Business Manager or create a new one. Select a Facebook Business Manager for your WhatsApp number. Zendesk needs this permission to host the number and connect it to the Agent Workspace. Provide permission to share your WhatsApp business account and phone number with Zendesk. You can Continue with the existing profile or sign in to another account. This is your profile that's linked to your company's Facebook Business Manager. Follow the instructions in the flow to add this information. The set-up flow will ask you for the following information. Click Continue with WhatsApp to open the WhatsApp setup flow.Click Add channel and select WhatsApp from the drop-down.In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.To add a WhatsApp channel via self-service
Adding additional numbers can only be done once the WhatsApp business account has been verified.
If your WhatsApp business account has not been verified, you can only go through the flow once. Follow the instructions in this section to use the self-service process for adding a WhatsApp channel to the Zendesk Agent Workspace.
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